Refund Policy for Surname Scrolls

Overview

We take pride in providing high-quality, historically researched surname scrolls to customers worldwide. We understand that sometimes deliveries may encounter issues, and we are committed to ensuring your complete satisfaction with both our product and service.

Shipping Damage

If your surname scroll arrives damaged:
1. Please photograph the damaged scroll and packaging within 48 hours of receipt
2. Contact our customer service team with your order number and photographs
3. We will promptly ship a replacement scroll at no additional cost
4. You are not required to return the damaged scroll

Non-Delivery

If your surname scroll has not arrived:

• Domestic Orders: Please allow up to 14 business days before reporting non-delivery
• International Orders: Please allow up to 20 business days before reporting non-delivery

After these periods, if your scroll hasn't arrived:

1. Contact our customer service team with your order number
2. We will either:

• Ship a replacement scroll at no additional cost, or
• Provide a full refund of your purchase price

Refund Process

• Refunds will be processed using your original payment method
• You can expect to receive your refund within 5-7 business days
• Shipping costs will be refunded in cases of non-delivery
• No return shipping is required for damaged items

Quality Guarantee

Each surname scroll includes:

• Current surname and variant spellings
• Historical country origins and timeline
• Original meaning and classification
• Historical recordings from medieval sources
• Earliest proven recording with monarchal reference

How to Contact Us

For all refund or replacement requests, please contact our customer service team:

• Email: admin@surnamedb.com
• Include your order number in all communications

Additional Notes

• Claims must be submitted within 60 days of the original purchase date
• All refund decisions will be made within 2 business days of receiving your claim
• We reserve the right to modify this policy at any time
• This policy does not affect your statutory rights

We value your satisfaction and will work with you to resolve any issues promptly and professionally.